Skypoker Privacy Policy
Every account at Skypoker generates personal data — identity documents, payment records, playing history — and understanding how that data is handled is part of managing your bankroll sensibly. This page explains what Skypoker collects, why it collects it, how it is protected and what rights you hold under UK data protection law. The policy is grounded in what the operator itself documents, applied to the UK framework set by the UK Gambling Commission licence no. 065519.
Information We Collect
Skypoker collects the data needed to run a licensed UK poker account: identity details, contact information, payment data, verification documents and gameplay records. Collection happens through registration, deposits and withdrawals, verification uploads and your activity at the tables. Skypoker is operated for UK customers by Bonne Terre Gaming Limited, part of Sky Betting & Gaming and wholly owned by Flutter Entertainment Plc.
Personal data categories
The categories documented by the operator fall into clear groups:
- Identity and contact data: name, date of birth (players must be 18 or over), address, email address and account credentials. Only one account per player is permitted.
- Verification documents: proof of ID such as a passport, driving licence, passport card or national ID (JPEG, JPG or PNG only), and proof of address such as a utility bill or bank statement less than 6 months old (PDF, JPEG, JPG or PNG). Alternatives accepted include a credit card statement, motor insurance statement, council tax bill, HMRC statement, phone or broadband bill, student finance statement, poll card or tenancy agreement dated within the last 6 months.
- Payment data: details linked to Pay by Bank, debit cards (Visa and Mastercard), Apple Pay and Revolut Pay. PayPal and Google Pay are no longer accepted across Sky Betting & Gaming brands.
- Gameplay and transaction data: records from cash games, multi-table tournaments, Sit & Go’s, fast-fold poker and jackpot sit & go’s, plus deposit and withdrawal history and safer gambling settings.
- Technical data: device and session information from the website and the native iOS and Android apps, running on Playtech iPoker Network software since the May migration.
Collection methods
Data is collected directly from you at registration and during verification, automatically through cookies and session tracking on the site and app, and through licensed third parties such as payment processors and identity-check providers. Verification documents are reviewed between 7am and 2am, with the operator aiming to complete checks within 4 hours, though it can take up to 24 hours.
How We Use Your Data
Skypoker uses your data to provide the poker service, to send marketing where permitted and to meet legal obligations under its UKGC licence. Each use has a defined lawful basis under UK GDPR, and the operator — Bonne Terre Gaming Limited — acts as the data controller for UK accounts.
Service provision
Your data powers the core product: creating and managing your single account, processing deposits via Pay by Bank, debit cards, Apple Pay and Revolut Pay, and paying withdrawals. Pay by Bank withdrawals appear in your bank immediately (minimum £5), instant card withdrawals arrive within 1-4 hours (minimum £5), standard card withdrawals take 2-5 working days, and Revolut Pay withdrawals are usually instant with no fee and no minimum. Verification checks must be completed before withdrawals, which is why KYC data is processed as a priority.
Marketing communications
Marketing covers promotions such as the welcome offer — £10 in tournament tickets (2x £2.20 and 2x £3.30) credited on account creation and a further £40 (4x £11) after depositing at least £10 and staking at least £10 at the cash tables. You can manage marketing preferences in your account settings; opting out does not affect service messages such as withdrawal confirmations or safer gambling alerts.
Legal obligations
As a UK Gambling Commission licensee (licence no. 065519) also holding a Gibraltar Remote Gambling Licence (No. 156), the operator must process data for age verification, anti-money-laundering checks, fraud prevention and responsible gambling monitoring — including deposit limits, time-outs, reality checks and self-exclusion via GAMSTOP. Disputes may involve sharing records with IBAS, the alternative dispute resolution body required under the licence. Details of the rules sit alongside: Skypoker terms and conditions. Player-protection tools are covered here: Skypoker responsible gambling.
Data Protection and Security
Skypoker protects player data with encryption, access controls and licensed-infrastructure safeguards, and retains records only as long as UK regulation requires. As part of Flutter Entertainment Plc, the operator applies group-level security standards across Sky Betting & Gaming brands.
Security measures
- Encrypted connections for logins, payments and document uploads on web and the iOS and Android apps.
- Segregated handling of payment data processed through Pay by Bank, debit cards, Apple Pay and Revolut Pay.
- Account-level protections including single-account rules (one account per player, 18+) and identity verification before withdrawals.
- Internal access restricted to staff who need the data for compliance, payments or support via live chat and email.
Data retention periods
| Data type | Typical retention basis |
|---|---|
| Identity and KYC documents | Held for the account lifetime plus the period required by UKGC and AML rules after closure |
| Transaction records | Retained to satisfy financial reporting and anti-money-laundering obligations |
| Gameplay history | Kept for dispute resolution, including potential IBAS cases |
| Marketing preferences | Updated or deleted when you change settings or close your account |
Your Rights
Under UK GDPR you hold rights of access, correction, deletion and objection over the data Skypoker holds about you, exercisable through account settings or by contacting support. Some rights are limited where the operator must retain data for licence compliance.
Access and correction
You can request a copy of the personal data held on your account and ask for inaccurate details — an old address, a misspelled name — to be corrected. Most contact and marketing details are editable directly in your account profile; identity fields require supporting documents because they feed the verification checks.
Deletion requests
You may request account closure and deletion of personal data. Note the practical limit: the operator must retain certain records (identity, transactions, gameplay) for the retention periods imposed by the UKGC licence and AML legislation, so deletion applies to data no longer legally required.
Contact information
Privacy requests go through Skypoker support via live chat or email. If unresolved, you can escalate to the Information Commissioner’s Office (ICO), the UK data protection authority. Disputes about gambling transactions specifically can be raised with IBAS.
Frequently Asked Questions about Skypoker
Is Skypoker legal in United Kingdom?
Yes. Skypoker is operated for UK customers by Bonne Terre Gaming Limited, licensed and regulated by the UK Gambling Commission under licence no. 065519, with an additional Gibraltar Remote Gambling Licence (No. 156). Players must be 18 or over and may hold only one account.
How do I create a Skypoker account?
Registration takes a few minutes on the website or the iOS and Android app: provide your identity and contact details, confirm you are 18 or over and set your credentials. Verification documents are required before withdrawals and are usually reviewed within 4 hours, sometimes up to 24 hours.
What payment methods does Skypoker support in United Kingdom?
Skypoker accepts Pay by Bank, debit cards (Visa and Mastercard), Apple Pay and Revolut Pay for UK players; PayPal and Google Pay are no longer accepted. Pay by Bank and Revolut Pay withdrawals are typically immediate, instant card withdrawals take 1-4 hours and standard card withdrawals 2-5 working days.
How do I claim the Skypoker welcome bonus?
New customers receive £10 in tournament tickets (2x £2.20 and 2x £3.30) simply for creating an account, usable within 30 days. A further £40 in tickets (4x £11) is credited within 72 hours after depositing at least £10 and staking £10 at the cash tables. No promo code is required.
Knowing how your data is collected, protected and retained puts you in control of the account — the same discipline that applies to managing your poker bankroll. If the terms look right to you, the welcome offer of up to £50 in tournament tickets is the logical starting point.